By Rita Elenwo
The Nigeria Electricity Regulatory Commission (NERC) has launched an app to monitor Electricity Distribution Companies (DisCos)’s compliance with the tariffs set in the regulation.
The chairman of the commission, Sanusi Garba during the launch of the Power Outage Reporting System (PORS) App, says the Commission will be using Abuja Electricity Distribution Company as a pilot project and will soon roll it out to other energy distributors in the Nigeria Electricity Supply Industry (NESI).
He noted that the app was designed for cross-working data for the purpose of Supply Based Tariff (SBT).
Garba noted that one of the core responsibilities of NERC is to regulate quality supply, and this has led to its recent launch of a new consumer protection regulation that provides a timeline within which public utilities and especially DisCos are required to resolve complaints by the customers.
The chairman disclosed that consequently, NERC decided it is better to put smart meters on one feeder for accurate data or near real-time data, while noting that the app was launched to assist customers in giving feedback on the disruption of supply in the areas to the Abuja Electricity Distribution Company (AEDC).
The chairman said the app which the customers are expected to download from the Google Place Store, “is supposed to help customers report disruption of supply in their areas.”
He added that the app has become necessary because some customers are tired of being in the customer care of the DisCos when they are in blackout for days.
Graham encouraged customers to download the app, stressing all they need is their meter number,and with a click of a button the customers can report about supply for someone in the commission to attend to it.
Also speaking, the Commissioner of Consumer Affairs, Hajia Aisha Mahmud noted that the app is to ensure customers are satisfied and get value for their money and the app will assist NERC to monitor Supply Based Tariffs (SBT).
Follow us on social media
